Frequently Asked Questions Q. How much is shipping? A. Shipping is calculated by weight and destination. Add the item/items to your shopping cart and locate the "Calculate Tax & Shipping Charges" box. If you are outside of the US use the dropdown arrow to choose your country otherwise it is set to default to United States. Next, click the "Continue button" and a box will appear asking for your State and Zip Code. If you are shipping to a commercial address, check the commercial address box also. If you are not shipping to a business address, do not check this box. The next box will display your calculated shipping charges and shipping options. More shipping information is located on our shipping page. Click on the link below. Shipping Page Q. Has my package shipped? A. You can check the status of you package under "order status" on our web site. Click on the tracking numbers to track your package. Once a package has shipped, you should also receive an e-mail with the tracking numbers. Click on the tracking numbers to track your package. Q. Do you ship internationally? A. Yes! Check out our shipping page for more information. Click on the link below. Shipping Page Q. How big are the fire engines? A. This is a tough question. We have designed a web page to help you. Click on the link below. Scale/Size Info Q. What if I don't want to send credit card information over the web? A. Call or fax in your card number. Phone: (951)485-6828 Fax: (951)485-6838 Q. Can I pay by check or Money Order? A. Yes! Simply print out the item and total and send us a check or money order to: Fire and Cop Shop P O Box 243 Moreno Valley, CA 92556 Q. If I order a pre-order item, when does my credit card get billed? A. You are billed immediately upon submitting your order. Then your item will be shipped as soon as it arrives. Q. What is the Return Policy? A. Products purchased from us may be returned for any reason within 30 days of the purchase date. If the product is being returned due to damage, a replacement or reimbursement may be requested. Fire and Cop Shop will pay for all shipping charges. Replacement or reimbursement may also be requested for any other reason. However, Fire and Cop Shop will not be liable for shipping charges.